Frequently asked questions

About Us:

Follow this link: https://www.scrofadivision.eu/manifesto/ to get to know more about us and our name.
Our brand is about respect for nature, respect for your forebears and a strong and healthy family.

We believe in the eternal European soul, the guidance of the Gods and the will of those who fight for our heritage.

Policies:

Certain symbolism might be considered illegal in the country in which you are situated. We ask of you to always do your research before ordering.

We can not be held accountable for any legal actions taken against you as a result of displaying one or more of our designs.

(Countries may include; Germany)
SCROFA:DIVISION offers international shipping across the world!

Keep in mind that we don't ship orders to Cuba, Iran, North Korea and Israel. We ship internationally to all other countries!

International shipments may incur customs fees. For each country the customs policy is different, and the fee is usually based on a variety of factors like weight, value, and size.

We do not take responsibility for customs fees.
Europe: 5-10 business days
USA: 3-5 business days
Canada: 5-10 business days
World: 5-20 business days

Your order will be sent out on average within 3 days of ordering.
We will cover a variety of courier errors such as lost or damaged in transit, postage due errors or generally misrouted packages when tracking provides no clear details or cause.

In the rare cases that a parcel is marked as delivered by the courier, but the recipient reports they have yet to receive it - Printful would not cover the cost of reshipping the order. Again, this only applies if the tracking details state that a delivery was made to the recipients address.

In most instances, it is found that the delivery was made, but left in an unexpected location at your address. Recipients should reach out to the courier and inquire if any additional details were left by the delivery person - e.g. "left under table on back porch."
Since carriers calculate live shipping rates mainly by the zip code entered it is possible that an incorrectly formatted address could be entered and the package is still able to ship from our facility.

In some scenarios, the local post is still able to make the delivery depending on the error that was made in entering the recipient address.

If they are unable to deliver the package it will be returned to our HQ and you will be notified once it is received back. Within 30 days you will need to confirm the updated and correct address as well as confirm the charges for reshipping the package.
If your order didn't end up arriving, be sure to let us know!

First check your shipping confirmation and check that you had entered the correct address. If the address was incorrect, though we'd be happy to send you another order to the correct address, it will have to be at your cost.

If the shipping address was correct, get in touch with us at info@scrofadivision.eu noting your order number. We'll see what can be done.
The last thing we want is for you to be stuck with a damaged item. If it arrives to you damaged, then please get in touch with us within a week's time!
If you're unhappy with the size you've received, first check that the size stated on the garment matches the size stated on the sizing chart. Though rare, it's possible that the garment was mislabelled. Let us know and we'll get you sorted out.

If you'd like a different size, get in touch with us at returns@scrofadivision.eu and we'll let you know what your next steps are.